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    Buying Tickets - FAQ

    How does the charge appear on my bill?

    Tickets and merchandise sold through the Box Office Tickets system will typically appear on your credit card as "boxofficetickets.com" or "Box Office Tickets" of Portland, Oregon 800-494-8497. If you cannot remember what the charge was for, please email our customer service representatives and they will locate the charge.

    Can I buy a ticket by mail?

    Absolutely, for any event that is for sale on our system. Please mail your check to:
    boxofficetickets.com
    168 NE MLK Jr Blvd
    Portland, OR 97232

    Be sure to include the name and date of the event, your billing address, email address and a phone number in case we need to clarify any details with you.

    What credit cards do you accept?

    We accept all major cards, including: Visa, MasterCard, American Express, and Discover.

    How can I tell if my order went through?

    Please allow a few minutes and check your email. If your order went through successfully you should receive a confirmation email. If it was not approved you will receive an email notifying you of the problem. If you have not received an email, please email our customer service team and they will check on the status of your order. Do not place a new order as you may create a duplicate. If that occurs you will need to contact the producer of the event to request a correction to your order. Our representatives do not have the authority to refund orders.

    My order was declined, do I have to re-enter my order?

    No. You are not required to re-enter declined orders. We will retain your order, and seat assignments, and allow you to re-try your credit card, or enter a new one. We will also attempt to contact you by email. If you are non-responsive, your order may be purged. At that time, you would be required to start over.

    Why do I have to create a username and password online?

    Industry regulations are beginning to require merchants that do business via the internet to maintain methods to discourage fraud. Our company cares about its customers and their private information. Having a username and password helps keep your information secure.

    Why are your ticket fees so low?

    A better question might be, "why are other ticket firm's fees so much?" We are the only low/fair-cost ticketing service that accepts all major credit cards. We don't cut corners when it comes to a customers freedom to pay as they see fit.

    When I contact boxofficetickets.com, am I working with someone outside the US?

    A: We are a U.S. based company and all of our representatives work and live right here in the United States.

    When I contact boxofficetickets.com, am I working with someone located at the theater?

    No. You are working with a ticketing agent who services many theaters around the country. Please bear that in mind when contacting us.

    Why are there fees added to the price of a ticket?

    boxofficetickets.com is a software and service provider, contracted to help its clients sell tickets for individual producers, theaters, etc. These producers set their ticket price which is usually the advertised price. We provide the software and service that allows you to order online. This requires us to charge a small fee on top of the ticket price.

    How do I avoid paying any service fee?

    The only way to avoid the service fee is to buy the ticket at the door of the show. Typically, there is no advance service fee charged at the door. Some producers open their box office for ticket sales during other shows. Check with the producer directly for options and times.

    Can I get a refund?

    Our standard policy is that all sales are final and there are no exchanges. boxofficetickets.com does not have the authority to issue refunds. Some clients do allow us to move you to another night, for the same performance -- if you contact us before the event occurs. This is handled on a case by case basis. Refund inquiries must be directed to the theater's or producer's box office staff.

    My credit card was charged twice on the same day, but I only placed one order. What happened?

    Please contact our customer service team and we will investigate.

    I am a subscriber and have been instructed to contact you for my reservations and exchanges. What information does the representative need to look up my subscription?

    We will need your full name and possibly your address.

    I am a subscriber and have been told that I can select my performances online. How?

    If you're logged into the system, select your account tab. Then select the "Click here to manage your Benefits" icon. Locate the performance you'd like to attend, select the date from the pull-down menu and press the +(add) sign.

    If you do not have a user account, select the order status tab. Using your confirmation number and zip code, locate your subscription order. Then select the "Click here to manage your Benefits" icon. Locate the performance you'd like to attend, select the date from the pull-down menu and press the +(add) sign.

    How long has Box Office Tickets been around?

    We have been in operation since 1993.

    What is the cutoff for having tickets mailed to me?

    By USPS the cut off is usually 10 days before an event. We also offer FedEX delivery and Priority Mail, which are available for a few days longer.

    For events that have seats assigned, can I pick my seats online?

    Definitely. Pick the number of seat you would like during the order process and our system will assign you the seats it feels are "best available." Those seats will be placed in your shopping cart with the words "change seats" under it. Select that link and a diagram of the theater will appear. Available seats have a check box by them. Remove the check mark from your currently assigned seats, select the seats you would prefer and press "save seats." From there, simply proceed to checkout.

    I have a coupon code. How do I use it?

    Select your date and time. Then select "order now" or "buy tickets" to reach the price list. Select the quantity of tickets by standard price you want, enter your coupon code, and press "add to cart." This will reveal the coupon code's discounted price for the quantities you ordered.

    Note: in most cases the discount is only available off of the full price tickets. Sometimes the publicly listed student or senior price may already be lower than a discount code. If you have any questions about a coupon code please contact us before placing the order. Once you have placed the order we cannot change your request.

    Is your website secure?

    Our website uses the industry standard Secure Sockets Layer (SSL) encryption for all browsing and transactions.

    I would like to know how many seats are available for a performance.

    Our representatives only have access to information about ticket availability, not specific numbers. They cannot guarantee availability at the door. They can tell you if a show is sold out.

    I purchased tickets for a show that I will not be able to attend. Can I give them to a friend?

    If you have the physical tickets in hand, yes. If your tickets are slated for will call pick up, please contact us and request that a note be placed in your order, indicating that your friend will be picking up those tickets.

    I just received an error message that says "I've encountered an error. We are currently unable to fulfill your request. Please try fewer or again later." What does this mean?

    Usually this error message means that there are fewer tickets available than you're attempting to purchase. If you receive this message and are unsure of the availability, please contact us.

    What is "will call"?

    Will call means you purchase your tickets in advance, but pick them up at the venue on the night of the event (as opposed to having them mailed) Sometimes it is a list of names at the door.

    How do I let someone else pick up my tickets?

    Some producers allow someone else to pick up your tickets at will call. You'll need to write a note on your confirmation email that releases your tickets to another person. if you do not have you email confirmation, you must include the order number on the note as well as a copy of your photo ID(the original purchaser) Make sure the other person presents their ID at the venue. The note will be kept on file. Orders may not be split up. Only one person may pick up the tickets under that order. No splitting orders with multiple tickets into multiple names.

    When does will call open?

    Typically one hour prior to showtime. Will call may not be claimed prior to the evening of the show

    What do I do if I have not received my tickets by mail?

    Check your email confirmation to be sure the delivery option you selected was not will-call. If you did choose a mail delivery option, and it is 48 hours prior to the show, please contact us. Please be aware that the United States Postal Service does lose mail, and we cannot refund any shipping fees if this occurs.

    Can I get a refund if I don't receive my tickets via mail?

    Unfortunately, no. If you do not receive your tickets, we can generally accommodate you so that you may enter the show. You must, however, contact us prior to the show to make these arrangements. If you contact us after a show to say that you didn't receive your tickets, we cannot refund the purchase.

    I put the wrong address on my order. What should I do now?

    Please email us immediately if you realize you have entered the incorrect address. If the tickets have not yet shipped, we can update it for you. If the tickets have already shipped, you will need to wait until 48 hours prior to the show to contact us if you still haven't received them. If we receive them back at our office, we will switch them to will call automatically. We will not resend tickets if they are returned to our office by the post office for any reason.