“Thanks,
you've been fabulous, and I'd recommend you in an instant to
any theatre venue looking for a box office vendor.”
– Sara Gruber, Washington DC |
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Services |
| WHAT CAN WE DO FOR YOU? |
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Transact
Our boxofficetickets.com network and
professional service people make it easy for your audience,
guests, donors and customers to do business with you —
in the way that's most convenient for them.
| yourPage Home Page |
| As a boxofficetickets.com client, you
get a home page space on our network. Usually, this page
provides a direct link into a private-label storefront
where your customers can complete transactions online.
You can also have us load your own custom pages into this
space at no charge. Or, you may link online transactions
through your existing website. |
| Toll-free Customer Service |
| In addition to online processing via
the Internet, boxofficetickets.com provides a toll-free
phone number and fax line to better assist you and your
guests. |
| RoBOT PBX™ |
| RoBOT PBX™ leverages Box Office Tickets' own VoIP network to enable even small organizations to benefit from sophisticated "private label" call center services. With RoBOT PBX™, event prospects and patrons calling to order tickets, place orders, change reservations or ask questions connect directly to the organization managing the event — and hear one voice from start-to-finish. RoBOT PBX™ works by customizing Box Office Tickets' own auto-attendant options and features, developed through the years to deliver ticketing and other event services. Callers hear the client's business name and "voice" from the first "hello" through all transactions. The service also takes advantage of VoIP and Internet technologies to offer outbound calling services and a single business phone system, with free extension-to-extension calls, wherever team members may be located. Box Office Tickets offers two RoBOT PBX™ service and pricing options today:
Auto-Attendant Only:
Callers hear the client's business name. Selections match Box Office Tickets' current auto-attendant options and feature set.
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Complete PBX:
Provides all Auto-Attendant services, plus: voicemail for each extension; physical VoIP phone support; a single business phone system serving team members in multiple locations; and easy installation of VoIP telephones in any location with high-speed Internet access.
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| Online Order Processing |
| Ticketing, including: |
| general admission or seated ticketing
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| multiple color tickets |
| multiple venue options |
| coupon codes |
| multiple price options, including
pay-what-you-can features |
| Donations, including: |
| optional automatic donor thank-you
letter |
| tax-deductible donation confirmation
and information automatically provided to donors
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| Memberships |
| optional automatic member or welcome
letter |
| Subscriptions |
| optional automatic subscriber
or welcome letter |
| Merchandise, including: |
| CDs, T-Shirts, DVDs or other items
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| optional fulfillment by boxofficetickets.com
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Any of the above programs can be linked to other programs
as an add-on during the order process. For example, a
donation request, special membership offer or merchandise
promotion can be linked to pop up automatically at the
time of ticket sale. |
| Performance Lock |
| Lock access to a selected group of patrons in your database. |
| Wait Lists |
| Create online Wait Lists for sold-out
events. People wishing to be put on a waiting list for
a sold-out event can sign-up online and monitor their
place on the list at the boxofficetickets.com® site.
In addition to reducing the time spent managing wait lists
and communicating with people already on the list, Wait
List is a great way to capture new names and contact information
for future events and promotions. |
| Mail-in Order Processing |
| In addition to online and phone support,
use boxofficetickets.com mail box order processing services
for taking orders, RSVPs, and processing credit card and
personal check transactions. |
| POS/Cash Register |
| Use the boxofficetickets.com POS/Cash Register (point-of-sale) tool for handling walk-up orders. Our POS tools supports cash, check, charge, complimentary
and subscription transactions. An easy-to-use "cash
drawer" feature makes it easy for you to track all
proceeds processed. The boxofficetickets.com network,
with secure POS entry and our RoBOT® remote ticket
printing, can support a network of box offices, venue
locations and walk-up outlets. 
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| Q&A³ |
| Our unique cubed question and answer
engine allows you to pose specific questions during the
normal transaction process. Add questions to the system
that you want answered by guests. A question can be global
to your organization or linked to a specific event or
address book. |
| Attendee Tracking |
| Our Attendee Tracking feature expands
the ordering process to enable you to link each ticket
as it is purchased to a specific attendee. This online
capability can be useful, for example, if you need to
know guest names to produce name-tags for a dinner or other
function — or if, for security reasons, you need
to match each ticket with the attendee, even when one
person purchases multiple tickets. |
| PayPal® Payflow™ Pro Gateway |
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Our network supports credit card transactions
through PayPal's industry-leading Payflow™ Pro payment gateway. Most Internet-enabled merchant accounts are
supported through this gateway. boxofficetickets.com® is
a partner with PayPal, making setup a snap. We'll take
care of everything. |
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